![]() I had actually even just returned a pair of shoes for around $70 before I went to the grocery store too. On that particular day, my American Express payment was supposed to be paid via autopay for $53.00. Chase needs to find a way to mitigate the damage caused by unauthorized wire transfers and a faster way to reimburse their customers especially after letting it happen once! Where was the 60-day monitoring of our accounts? Not only did they not watch our account more closely, this time they even managed to return some of the regular payments that come out of our account, including our mortgage payment, adding insult to injury! Chase really dropped the ball and now we are left to pick up the pieces. Why does it take so long for Chase to reimburse us for the money they were supposed to watch in the first place? They have set us up with another new account but, quite frankly, I can't keep doing this so we are moving towards setting up new accounts with a new bank. They tell us that the claim is still being investigated and it may take up to 10 days for us to receive our funds back. It's been 6 days and we are still waiting for our money (nearly $1,700!) to be returned. One month later, they allowed the same thing to happen again! They allowed 4 fraudulent wire transfers to be drawn from the new account even though we filed a claim a month before indicating that we do not do them! Setting up account alerts does not help because the alerts go out AFTER the transfers take place. All I know is that when I see advertisements about the convenience of Chase On-line (and they continue to insult me by sending me e-mails promising great service) I want to warn people to RUN AWAY! Perhaps freezing me out so that I can't pay my bills is a way of generating some penalties. I realize that I am not a very profitable customer for them since I pay my bills on time and have never been overdrawn, so they can't charge me penalties, but if they don't want my business they should just say so.they bought my accounts, I didn't seek them out. They refuse to freeze my credit card, offering only to resolve any fraud once I regain access to my accounts. ![]() Not only are they holding the money in my checking account hostage with no reason or recourse, but they are telling me that there is activity on my account that is suspicious enough to block my access, but that their solution is not to allow me to see what that activity is, or to discuss it with me. Today I got an e-mail advising me to update browser, but this e-mail does not explain why my accounts are frozen, and invites me to communicate conveniently with Chase through my log-in (apparently I am getting the regular automated e-mails as a Chase on-line customer, encouraging me to engage in on-line communications even though they are denying me on-line communication). A phone agent advises me to start a checking account with another bank so that I can continue to send them money, but that I cannot have the money from my Chase account to put in another bank. Still I get e-mails from Chase advising me to check things on-line, and others reminding me not to be late with my payments. The following Friday evening, after business hours, a representative called my cell phone informing me that I had no recourse, and again refusing to tell me what "Activity" is taking place in my accounts.Ī week later I received paper mail saying that my case was being "Researched" and that I would get a reply soon. Their "Executive Offices" took my concern on a Monday and promised a reply in 24-48 hours. I have spent days on the phone with every imaginable department, the only solution is for me to go to a Chase Branch (12 hour round trip) in hopes that they might help me. I need information on my mortgage to file my taxes, no access. My credit card is due, but I cannot see the charges that I would be paying the money to pay the credit card is in my Chase checking account, which I cannot access (I have never had paper checks from Chase). Now Chase has shut down my On-line access, citing "Recent activity" but will not tell me what that means.
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